Supervision Guideline – No. 10. Record Keeping

Supervision guidelineFurther clarification
10.1. A licensee in charge must maintain records showing evidence of:

10.1.1. regular reviews of operational procedures, and  

10.1.2. any non-compliance with the operational procedures by persons engaged in the business  

10.2. A licensee in charge must be able to produce all documentation relevant to clauses 1-10 of these supervision guidelines to an authorised officer in accordance with section 105 of the Act.

10.3. All records relevant to clauses 1-10 must be kept for at least 3 years.
The agency licensee in charge must have evidence of the following:

Of amendments and updates to operational procedures

Any errors or non-compliance that has been alerted by a team member

All of the procedures listed in these Supervision Guidelines must be made available to an ‘authorised person’ on request.

[ an “authorised officer” means– an employee or investigator of the Department of Fair Trading and/ or a police officer.]

All records must be kept for at least 3 years.

For property management policies and procedures by Cf residential real estate services – refer: here